Shipping Policy

Last updated: July 15, 2026

Thank you for shopping with GCC Scentoria, a UAE-based online store. We aim to process and deliver every order safely and efficiently.

Order Processing

Orders are usually processed within 1–2 business days after confirmation. Orders placed on weekends or UAE public holidays will be processed on the next business day.

Customers will receive an order confirmation by email, SMS or WhatsApp after successfully placing an order.

Delivery Within the UAE

Estimated delivery time:

• Dubai, Sharjah and Ajman: 1–3 business days
• Abu Dhabi and other Emirates: 2–5 business days
• Remote areas: Delivery may require additional time

Delivery times are estimates and may be affected by courier delays, weather, public holidays, incorrect addresses or other circumstances beyond our control.

GCC and International Shipping

Where available, GCC and international delivery times may vary depending on the destination:

• GCC countries: Approximately 5–10 business days
• International destinations: Approximately 7–15 business days

International orders may be subject to customs duties, import taxes or clearance charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer’s responsibility.

Shipping Charges

Shipping charges are calculated and displayed at checkout before the order is confirmed.

Free-delivery promotions may be available for selected products, locations or minimum order values.

Cash on Delivery

Cash on Delivery may be available for eligible UAE orders. Customers must provide an active phone number and complete address for order confirmation.

Repeated refusal of confirmed Cash on Delivery orders may result in restrictions on future purchases.

Order Tracking

Tracking information will be shared by email, SMS or WhatsApp once the order has been dispatched.

Tracking updates may take up to 24 hours to appear after shipment.

Address and Contact Information

Customers are responsible for providing:

• Complete delivery address
• Correct mobile number
• Building, apartment or villa number
• Area, city and emirate
• Any necessary delivery instructions

GCC Scentoria will not be responsible for delays or failed deliveries caused by incomplete or incorrect customer information.

Failed Delivery Attempts

Our courier may contact the customer before delivery. If the customer is unavailable, the courier may make another delivery attempt.

Additional delivery charges may apply if an order must be shipped again because of an incorrect address, repeated unavailability or refusal without a valid reason.

Damaged, Missing or Incorrect Orders

Customers should inspect their parcel after delivery. Any damaged, missing or incorrect product must be reported within 48 hours of receiving the order.

Please provide:

• Order number
• Clear photos of the parcel
• Clear photos or video of the product
• Description of the issue

Claims submitted without sufficient evidence may not be approved.

Delivery Delays

Delivery dates are estimates and cannot be guaranteed. Delays may occur because of courier operations, customs clearance, public holidays, weather conditions or other events outside our reasonable control.

Order Changes and Cancellations

Please contact us immediately to request an address change or cancellation. Changes cannot be guaranteed once an order has been processed or dispatched.